xe66 Privacy Policy

1. Who Operates xe66

xe66 is an online gaming platform serving players in Bangladesh. When this policy says "xe66", "we", or "us", it means the company that operates the xe66.guru website and its mobile app. We act as the data controller for all personal information you provide when you register, deposit, play, or contact support.

If you have questions about how your data is handled, the fastest route is our 24/7 live chat. We do not publish a contact email on this page; live chat connects you directly to the team responsible for account and data queries.

2. Data We Collect

We collect only what is necessary to run your account, process payments, and meet our legal obligations. The table below breaks this down by category.

We do not collect your physical address unless you voluntarily provide it. We do not store payment card numbers — xe66 uses mobile financial services (bKash, Nagad, Rocket, Upay, and Bank Transfer) rather than card networks.

3. How We Use Your Data

Your data is used for clearly defined purposes. We do not sell it to advertisers or data brokers.

Running Your Account

We need your identity and contact data to create your xe66 account, verify your age (18+ only), process deposits and withdrawals, and send you transaction confirmations. Without this, the account cannot function.

KYC and Anti-Fraud Checks

Before your first withdrawal, xe66 requires identity verification. We review a copy of your NID, Passport, or Driving Licence. The review normally takes up to six hours. This step protects you as much as it protects us — it prevents someone else from withdrawing funds from your account.

Responsible Gaming

We monitor gameplay patterns to identify signs of problem gambling. If we detect unusual activity, our team may reach out through live chat. You can also set deposit limits or request a temporary account suspension at any time.

Platform Improvement

Anonymised, aggregated session data helps us understand which games load slowly on Android 7 devices, where players drop off in the registration flow, and which payment methods have the most errors. No individual is identifiable from this analysis.

Legal Obligations

We retain transaction records and identity documents as required by applicable anti-money-laundering rules. These records are not used for marketing.

4. Legal Basis for Processing

We process your data on three grounds depending on the purpose:

• Contract performance — processing your deposits, withdrawals, and game sessions is necessary to deliver the service you signed up for.
• Legal obligation — KYC, age verification, and transaction records are required by law.
• Legitimate interests — fraud detection, security monitoring, and platform analytics, where these do not override your rights.

We do not rely on consent for core account functions. If we ever want to send you promotional messages, we will ask for your explicit opt-in first.

5. Sharing with Third Parties

xe66 shares data only where necessary. The categories of recipients are:

• Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive transaction references to process your deposits and withdrawals. They do not receive your gameplay data.
• Game providers — Spribe, Sexy Gaming, Playtech, Red Tiger, and CQ9 receive a session token so their games can run inside the xe66 platform. They do not see your full name or financial details.
• Cloud infrastructure — servers and databases are hosted with vetted providers under strict data-processing agreements.
• Legal authorities — if a court order or regulatory authority requires disclosure, we will comply and, where legally permitted, notify you.

We do not share your data with marketing companies, affiliate networks, or other gambling platforms without your consent.

6. Cookies and Tracking

When you visit xe66.guru, our servers set a small number of cookies. These fall into two groups:

• Essential cookies — keep you logged in, remember your session, and prevent cross-site request forgery. These cannot be disabled without breaking the platform.
• Analytics cookies — anonymised page-view and error data, used to fix bugs and improve load times. You can opt out through your browser settings.

We do not use third-party advertising cookies or tracking pixels. The xe66 mobile app (version 3.5.2 for Android 7.0 and above) uses local storage for session data only; it does not access your contacts, SMS, or other apps.

7. How Long We Keep Your Data

We keep data for as long as your account is active and for a period afterwards as required by law or to resolve disputes.

When retention periods expire, data is deleted or irreversibly anonymised. You may request early deletion for data not subject to legal hold — see Section 8.

8. Your Rights

As a xe66 player, you have the following rights over your personal data. To exercise any of them, contact us through 24/7 live chat. We will respond within 30 days.

• Access — request a copy of the personal data xe66 holds about you.
• Correction — ask us to fix inaccurate data (for example, a misspelled name).
• Deletion — request deletion of your account and personal data, subject to legal retention requirements.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your account and transaction data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests (such as analytics).
• Withdraw consent — where processing relies on consent (such as promotional messages), withdraw it at any time without affecting past processing.

9. Security Measures

xe66 uses SSL encryption across the entire website and app — the padlock in your browser confirms this. Sensitive data at rest is encrypted in our databases. Access to production systems is restricted to a small number of authorised staff, each using multi-factor authentication.

We run regular security audits and vulnerability scans. If a breach occurs that is likely to affect your rights, we will notify you through the mobile number on your account as soon as practically possible.

You also play a role: use a strong, unique password for your xe66 account, and do not share your login details with anyone. If you suspect unauthorised access, change your password immediately and contact live chat.

10. Players Under 18

xe66 is strictly for adults aged 18 and above. We do not knowingly collect data from minors. During registration, you must confirm your age, and KYC verification checks your identity document against your date of birth.

If we discover that an account belongs to someone under 18, we will suspend the account immediately, reverse any deposits where possible, and delete the associated personal data. If you believe a minor has created an account using your details, contact our support team right away.

11. Policy Updates

We may update this policy when our practices change or when regulations require it. When we make a material change, we will post a notice on the xe66 homepage and update the "Last updated" date at the top of this page. Continuing to use xe66 after a policy update means you have read and accepted the revised terms.

We recommend checking this page occasionally, especially before making a first withdrawal or submitting KYC documents, so you are aware of your current rights.

12. Get in Touch

For any question, correction request, or data access request related to your xe66 account and this privacy policy, the fastest way to reach us is through the 24/7 live chat available on every page of the platform. Our support team handles data queries alongside account questions, so there is no need for a separate contact form.

Live chat is available around the clock, every day of the year. Response times for data requests are typically within 30 days, though we aim to resolve straightforward questions much faster.