Responsible Gaming at xe66

Our Commitment to Safe Play

xe66 treats responsible gaming as a core part of how we operate, not an afterthought. We want every player in Bangladesh to enjoy slots, live casino, and sports betting as entertainment. When gambling stops being fun and starts causing stress, it becomes a problem. Our job is to give you clear information and practical tools before that happens.

We follow strict internal guidelines on player safety. These include identity verification, spending controls, and a clear self-exclusion process. Our 24/7 live chat team is trained to assist players who raise concerns about their own play patterns.

Age Verification Policy

xe66 accepts players aged 18 and above only. This is a strict rule with no exceptions. When you create an account, you confirm that you meet the age requirement. We may ask for identity documents at any point to verify your age.

Documents we accept for age verification

• National ID Card (NID)
• Passport
• Driving Licence

Accounts found to belong to players under 18 will be suspended immediately. Any balance remaining in those accounts will be forfeited. We reserve the right to request verification documents before processing a withdrawal.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of experience or income. The signs are not always obvious. Watch out for these patterns in your own behaviour:

• Betting more than you planned, or chasing losses to "win back" money.
• Gambling with money set aside for rent, food, bKash top-ups, or household bills.
• Feeling anxious, irritable, or restless when you are not gambling.
• Hiding your gambling activity from family or friends.
• Spending more time gambling than on work, study, or personal responsibilities.
• Borrowing money or selling belongings to fund gambling.
• Thinking about gambling when you should be focused on something else.

If two or more of these apply to you, consider taking a break or reaching out to our support team.

Self-Assessment Checklist

Honest self-assessment is the first step. Answer the following questions about the past 30 days. A "yes" to any item is worth paying attention to.

• Have you spent more than you intended on a single session?
• Have you returned to try to win back money you lost?
• Have you gambled to escape stress, boredom, or personal problems?
• Have you neglected family, work, or health to spend more time gambling?
• Have you felt guilty about your gambling after a session?
• Have you asked others for money because gambling used up your funds?

If you answered yes to any of these, we strongly recommend setting a deposit limit or requesting a cooling-off period through our live chat.

Account Limits & Control Tools

xe66 gives every player the ability to set spending controls directly from their account settings or by contacting live chat. These tools take effect immediately or within a specified period, depending on the type of limit.

Raising a deposit limit requires a 24-hour cooling period before the increase takes effect. Lowering a limit takes effect immediately. This asymmetry is intentional.

How to Request Self-Exclusion

Self-exclusion is a formal process that closes your xe66 account for a chosen period. During this time, you will not be able to log in, place bets, or receive promotional messages from us.

• 1

  Open Live Chat

  Start a conversation with our 24/7 support team. Tell the agent you want to request self-exclusion.

• 2

  Verify Your Identity

  The agent will ask for your registered phone number and account details to confirm your identity before proceeding.

• 3

  Choose Your Exclusion Period

  Select from 3 months, 6 months, 1 year, or permanent exclusion. Permanent exclusion cannot be reversed.

• 4

  Confirm and Wait for Deactivation

  The agent will process your request. Your account will be deactivated within 24 hours. Any pending withdrawal will be settled to your registered bKash or Nagad number before closure.

Protecting Minors

If you share a device with people under 18, take steps to prevent them from accessing xe66. We recommend the following:

• Log out of your account after every session and do not save your password on shared devices.
• Use a separate browser profile or device for gambling.
• Enable parental controls or content filters on shared phones and tablets.
• Keep your bKash or Nagad PIN private so minors cannot fund an account.
• If you suspect a minor has accessed xe66, contact live chat immediately.

We will not send marketing communications to any account flagged as belonging to a minor, and we will deactivate such accounts without delay.

Support Resources

xe66 is an entertainment platform, not a counselling service. If your gambling is causing real harm, please speak to a professional. The following types of organisations can help:

• Mental health helplines available through the Directorate General of Health Services, Bangladesh.
• Family counselling centres in Dhaka and other major cities.
• Online support communities for people dealing with compulsive gambling.

Reaching out is a sign of strength. You do not need to manage this alone. Our live chat team can also point you toward local resources if you ask.

Common Questions